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  5. FSL-201

Implement Salesforce Field Service
FSL-201 Exam

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

  1. Barcode
  2. Formula
  3. Text
  4. Number

Answer(s): C



Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers

  1. Reduced Work Orders per Shift.
  2. Reduced Overtime per Work Order.
  3. Reduced Travel Time per Work Order.
  4. Reduced Absences per Employee.

Answer(s): B,C



Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

  1. Soft Boundaries
  2. Customer First
  3. High Intensity
  4. Emergency Policy

Answer(s): A,B



Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

  1. Assets and Entitlements.
  2. Assets and Service Contracts.
  3. Accounts and Service Contracts.
  4. Accounts and Assets

Answer(s): A




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