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  5. FSL-201

Implement Salesforce Field Service
FSL-201 Exam

Universal Containers wants the ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service Mobile app?

  1. Quick Action on Opportunity to Create Work Order
  2. Quick Action on Work Order Line Items to Create Opportunity
  3. Quick Action on Work Order to Create Opportunity
  4. Quick Action on Opportunity to Create Work Order Line Item

Answer(s): C



Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

  1. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
  2. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
  3. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
  4. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

Answer(s): D



The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

  1. Custom Work Order Escalation Rules
  2. Custom Validation Rule on Work Orders
  3. Custom Approval Process on Work Orders
  4. Custom Work Order Status with Category

Answer(s): B,D



Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

  1. Add the CSAT Visualforce page to the Work Order.
  2. Install the Survey Snap-in for CSAT capture.
  3. Install an AppExchange Package.
  4. Enable the CSAT Quick Action for Work Orders.

Answer(s): C




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