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Implement Salesforce Field Service
FSL-201 Exam

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

  1. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
  2. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
  3. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
  4. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Answer(s): C,D



Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

  1. Create Multiple Work Orders Line Items per service.
  2. Select the relevant Work Types for each Resource.
  3. Assign the appropriate Skills to Resources.
  4. Use Work Types with required Skills.

Answer(s): C,D



Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

  1. Implement Work Types and Skill Assignments.
  2. Implement Assignment Rules and Work Orders.
  3. Assign Skills and Skill Levels to Users.
  4. Assign Skills and Skill Levels to Resources.

Answer(s): A,D



Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

  1. Utilize Standard Global Service Price Book Entries.
  2. Utilize multiple country-specific Price Books.
  3. Utilize country-specific Price Book Entries.
  4. Utilize the standard Salesforce Price Book.

Answer(s): D




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