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  5. FSL-201

Implement Salesforce Field Service
FSL-201 Exam

Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

  1. Attachments on Cases.
  2. Knowledge Base on Cases.
  3. Custom Links on Work Orders.
  4. Knowledge Base on Work Orders.

Answer(s): D



Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

  1. Utilize a standard Price Book specific to each country.
  2. Utilize the standard Price Book with pricing rules applied.
  3. Utilize a custom Price Book specific to each country.

Answer(s): C



Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

  1. Train Technicians to use Duplicate Work Order feature.
  2. Launch the Work Order Standardization Wizard.
  3. Create a standard set of Work Order Line Items.
  4. Create Work Types for use on Work Orders

Answer(s): D



Universal Containers wants to have more control over the geography in which their Technicians are performing work. What capability should a Consultant enable?

  1. Service Territories
  2. Geotracking
  3. Territory Management
  4. Location Management

Answer(s): A




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