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  5. FSL-201

Implement Salesforce Field Service
FSL-201 Exam

Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?

  1. Field Technician Page Layouts
  2. Field Technician Visualforce Pages
  3. Field Technician Field Sets
  4. Field Technician Mini-Page Layouts

Answer(s): A



Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?

  1. Require Technicians log all non-billable hours.
  2. Require customer signature on billable Work Orders
  3. Require approval on all Installations.
  4. Require Technicians sign-off on Work Orders.

Answer(s): D



The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

  1. Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
  2. Select a Service Appointment from the list and press the "Schedule" action.
  3. Select multiple Service Appointments from the list and bulk schedule them.
  4. Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
  5. Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."

Answer(s): B,C,E



Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

  1. Use Opportunity Line Items and Price Books to track the price.
  2. Use Products and Price Books to track the price.
  3. Use Assets and Products to track the price.
  4. Use a custom object to model the Work Order pricing and price.

Answer(s): C




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