QUESTION: 17

The administrator at Cloud Kicks is troubleshooting an issue one user Is having with a flow. They have decided to add a debug log to that user.
What debug log category should be used?

Workflow
Callout
System
Database

Answer(s): A

Explanation:

Workflow debug log category captures information about workflow rules, flows, processes, and actions that are executed as a result of a DML operation.

Reference:

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QUESTION: 18

An administrator is planning he release process for the year. The team will be using change sets to process deployment to production.
Which three best practices should be considered?

Plan your deployments around the production and sandbox maintenance schedules.
Use matching names for global publisher layouts and Outlook publisher layouts.
Be sure to test only after business hours the data after deployment.
Make sure to deploy all dependent components.
Make sure change sets are limited to 10,000 files.

Answer(s): A,D,E

Explanation:

Planning deployments around maintenance schedules ensures that there are no interruptions or delays in the deployment process. Deploying all dependent components ensures that there are no missing metadata or references that could cause errors or failures in the deployment. Limiting change sets to 10,000 files ensures that the deployment does not exceed the maximum size limit for change sets

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QUESTION: 19

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani
Which feature should administrator configure in order to improve the case management process?

Omni-Channel
Escalation Rules
Macros
Knowledge Component

Answer(s): A

Explanation:

Omni-Channel is a feature that allows service reps to receive work assignments based on their availability, capacity, and skills. It also allows administrators to define routing rules and priorities for different types of work items, such as cases, chats, or leads. Omni-Channel can help reduce the wait time for customers and improve the efficiency of service reps.

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QUESTION: 20

DreamHouse Realty wants to notify an assigned agent when an appointment Is booked on a custom object for one of their listed homes along with the total number of appointments booked so far. The administrator has configured a Roll-up Summary for the number of appointments as well as a flow to detect the creation of a new appointment and send the information to the agent.
What consideration about process automation should the administrator be aware of to ensure the right Information is delivered?

Only standard objects can be used with Roll-up Summary fields.
Rows can only be triggered from the records created on standard objects.
Roll-up Summary calculations will prevent a Mow from being triggered.
Roll-up Summary calculations run after processes and workflows.

Answer(s): D

Explanation:

Roll-up Summary calculations are performed after processes and workflows are executed, which means that any changes made by processes or workflows will not be reflected in the roll-up summary field until after the transaction is committed. This could cause inaccurate or outdated information to be delivered to the agent if the flow relies on the roll-up summary field value.

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Essentials for New Lightning Experience Administrators - Extended ADX-201E Exam

QUESTION: 17

Explanation:

Reference:

QUESTION: 18

Explanation:

QUESTION: 19

Explanation:

QUESTION: 20

Explanation:

Essentials for New Lightning Experience Administrators - Extended
ADX-201E Exam