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ITIL 4 Foundation
ITIL-4-FOUNDATION Exam

What varies in size and complexity, and uses functions to achieve its objectives?

  1. A risk
  2. An organization
  3. A practice
  4. An outcome

Answer(s): B



Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

  1. Deployment management
  2. Release management
  3. Change control
  4. Service configuration management

Answer(s): C



Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

  1. Information security management
  2. Continual improvement
  3. Monitoring and event management
  4. Service level management

Answer(s): A



Which will help solve incidents more quickly?

  1. Target resolution times
  2. Escalating all incidents to support teams
  3. Collaboration between teams
  4. Detailed procedural steps for incident investigation

Answer(s): C




C J
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- Mexico
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- Colorado
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- Doha
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