Microsoft
Amazon
CompTIA
Salesforce
Cisco®
SAP
PMI
ISC
ISACA
VMware
HP
EC-Council
Palo Alto Networks
LPI
Google
Fortinet
All Vendors
  2. Home
  3. Exam List
  4. ITIL®
  5. ITIL-4-FOUNDATION

ITIL 4 Foundation
ITIL-4-FOUNDATION Exam

How are target resolution times used in the 'incident management' practice?

  1. They are agreed, documented, and communicated to help set user expectations
  2. They are established, reviewed, and reported to ensure that customers are happy with the service
  3. They are initiated, approved, and managed to ensure that predictable responses are achieved
  4. They are scheduled, assessed and authorized to reduce the risk of service failures

Answer(s): A



Why should some service requests be fulfilled with no additional approvals?

  1. To ensure that spending is properly accounted for
  2. To ensure that information security requirements are met
  3. To streamline the fulfilment workflow
  4. To set user expectations for fulfilment times

Answer(s): C



What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

  1. Service offering
  2. Service provision
  3. Service management
  4. Service consumption

Answer(s): C



Which gives a user access to a system?

  1. Service requirement
  2. Service agreement
  3. Service consumption
  4. Service provision

Answer(s): D




Micheal C.
I have used your Exams for preparation for 70-290, 70-291, 70-292, 70-296, 70-298, 70- 299, 70-300, 70-305, 70-310, 70-315, 70-316,70-320. I also passed all those on the first round. I'm currently preparing for the CCNA.
- ON
Upvote


kris J.
Now my dream has come true. I thank you a million times for the best study guides that you provided to a poor kid like me....I got it. Finally MCSE. Best regards,
- GERMANY
Upvote


Jason
I passed my CCNA exam yesterday. I would like to make some comments. "Excellent Study Guide, Excellent Support Service, Excellent Examination Web Site" Best Regards
- UNITED STATES
Upvote


Micheal
Thanks for your study guides, i have passed it. All questions in your material, we study this only 2 days. Thanks very very much!!!!!
- UNITED STATES
Upvote


L. Woo
Thanks very much for your study guides, with your help i only use 3 weeks to take the MCSE. Your study guides are very very good.
- China
Upvote


Mick H.
I passed the CCIE Written exam 350-001 last Friday, Thanks very much for your study guide and your help.
- UNITED STATES
Upvote


Hagit
i ust wanted to thank you folks at braindumgalaxy.com for your assistance. I used your CCNP exams for practice and to identify my weak areas. Passed the CCNP recert on Tuesday without any big problems.
- Israel
Upvote


Cisco Engineer
I have found that your resources are probably the best on the market...and I work at Cisco.
- UNITED STATES
Upvote


Koshani
A well Good morning Dear braindumpgalaxy.com Team I wanna say that I passed the 000-888 yesterday and i am happy
- UNITED STATES
Upvote


Aized
I took the A+ hardware exam yesterday and thanks to your excellent and helping preparation material. I got a nice score.
- Pakistan
Upvote

Read more ...