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ITIL 4 Foundation
ITIL-4-FOUNDATION Exam

Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

  1. It should always be used to support direct observation
  2. It should always be used instead of direct observation
  3. Measured data is always more accurate than direct observation
  4. The act of measuring always positively impacts results

Answer(s): A



Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

  1. Service desk
  2. Service request management
  3. Service level management
  4. Service configuration management

Answer(s): C



What should be considered as part of the 'partners and suppliers' dimension?

  1. The level of integration and formality involved in the relationships between organizations
  2. The activities, workflows, controls and procedures needed to achieve the agreed objectives
  3. The information created, managed and used in the course of service provision and consumption
  4. The required skills and competencies of teams and individual members of the organization

Answer(s): A



Which practice makes new services available for use?

  1. Change enablement
  2. Release management
  3. Deployment management
  4. IT asset management

Answer(s): B




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