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ITIL 4 Foundation
ITIL-4-FOUNDATION Exam

Which statement about managing incidents is CORRECT?

  1. Low impact incidents should be resolved efficiently, making logging unnecessary
  2. The 'incident management' practice should use a single process regardless of the impact of the incident
  3. Low impact incidents should be resolved efficiently so the resource required is reduced
  4. Incidents with the lowest impact should be resolved first

Answer(s): C



Which statement about the service value chain is CORRECT?

  1. The service value chain converts value into demand
  2. Each value chain activity uses different combinations of practices to convert inputs into outputs
  3. Each value chain activity identifies a requirement for resources from an external supplier
  4. The service value chain uses value streams to describe a combination of consumers and providers

Answer(s): B



What describes how components and activities work together to facilitate value creation?

  1. The ITIL service value system
  2. The ITIL guiding principles
  3. The four dimensions of service management
  4. A service relationship

Answer(s): A



Which practice involves the management of vulnerabilities that were not identified before the service went live?

  1. Service request management
  2. Problem management
  3. Change control
  4. Service level management

Answer(s): B




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