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ITIL4 Managing Professional Transition
ITIL4 Managing Professional Transition Exam

What do design thinking and service-dominant logic have in common?

  1. Both require clearly defined requirements and acceptance criteria
  2. Both involve collaborating with customers to ensure their needs are met
  3. Both focus on product functionality and on building new features
  4. Both focus solely on the needs and problems of the consumers

Answer(s): B



An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.

Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

  1. Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirements
  2. Develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomes
  3. Involve senior management as early as possible to define requirements and help with 'organizational change management' to ensure successful implementation of the service
  4. Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations

Answer(s): B



The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

  1. Running safe to fail experiments that provide learning opportunities
  2. Comparing the cost of delay' between work items to ensure that financially valuable work is prioritized
  3. Implementing CI/CD toots to deploy software quickly
  4. Adopting Kanban boards to visualise the flow of work across software development teams

Answer(s): A



From the perspective of a service provider how does the digital product lifecycle start?

  1. With the onboard mg of customers
  2. With the exploration of market opportunities
  3. With the co creation of value
  4. With the offboarding of customers

Answer(s): B




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