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ITIL4 Managing Professional Transition
ITIL4 Managing Professional Transition Exam

An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.

Which is the BEST approach or technique to resolve this situation?

  1. Service integration and management
  2. Machine learning
  3. Swarming
  4. An information model

Answer(s): C



An organization is designing a survey to assess the needs and expectations of its staff. What is this an example of?

  1. CI/CD
  2. Integration and data sharing
  3. Customer-orientation
  4. Employee satisfaction management

Answer(s): D



Which statement is CORRECT when considering a transformation to high velocity IT?

  1. All organizations benefit from high velocity
  2. High performance is usually part of the change
  3. High-velocity IT should be applied throughout the organization
  4. Customer-facing systems should be excluded from the change

Answer(s): B



A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods. Which is the BEST approach for validating service value?

  1. Perform ad-hoc service reviews and produce reports of service outputs
  2. Work together to identify methods of checking service value and check that value propositions are still valid
  3. Produce service level reports and an analysis of the cost and risks of service delivery
  4. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer

Answer(s): D




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dnllin
366 Ans Hypervisor-level software patching is wrong, should be B - Customers are responsible for managing their data (including encryption options) Why there are so many wrong answers?
- UNITED STATES
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dnllin
Q342: Which AWS service or feature for technical assistance is available to a user who has the AWS Basic Support plan? - Ans AWS senior support engineers is wrong. Should be D. Basic Support offers support for account and billing questions and service quota increases. The other plans offer a number of technical support cases with pay-by-the-month pricing and no long-term contracts.
- UNITED STATES
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Dnllin
Which AWS services or features enable users to connect on-premises networks to a VPC? (Choose two.) Answer(s): A,D. D (VPC peering) is wrong. C is correct - AWS Direct Connect. Using AWS Direct Connect, you can establish private connectivity between AWS and your datacenter, office,
- UNITED STATES
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Lin Tzu
QUESTION: 154 - answer (D) - Transit gateway is wrong, should be C & E. Below are the components of the site to site VPN: Customer Gateway: A customer gateway is a physical device or software application on your side of the Site-to-Site VPN connection. Virtual Private Gateway: A virtual private gateway is the VPN concentrator on the AWS side of the Site-to-Site VPN connection. You create a virtual private gateway and attach it to the VPC from which you want to create the Site-to-Site VPN connection.
- Anonymous
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