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  5. CRT-211

Certification Preparation for Advanced Administrator
CRT-211 Exam

A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy. What is the reason the sales manager is not able to view the contact?

  1. The contact owner has not selected the option to share contacts with others in the role hierarchy.
  2. The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.
  3. The account sharing settings are controlled by the parent, and the account owner is not under the sales manger's role.
  4. The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.

Answer(s): C



Who can collaborate about your business with Salesforce Communities? Select 3

  1. Partners
  2. Suppliers
  3. Competitors
  4. Customers
  5. Employees

Answer(s): A,D,E



Milestone actions determine what happens during a case support process and can trigger what type of workflow actions?
Select 3

  1. SLA Breach
  2. Success
  3. Violation
  4. Entitlement Breach
  5. Warning

Answer(s): B,C,E



Service Entitlements in Service Cloud help you to: Select 3

  1. Track your supplier performance.
  2. Track the service levels you provide to your clients.
  3. Verify if your customer is eligible for support.
  4. Define and maintain service contracts.

Answer(s): B,C,D




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