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Pega Certified System Architect (PCSA) 84V1
PEGAPCSA84V1 Exam

With Pega's Situational Layer Cake TM approach, how do you configure a regional variation for Human Resources (HR) time off cases?

  1. Create a rule for the variation and add the rule to the common layer of the application.
  2. Create a rule for the variation and replace the existing HR time off rule in the application common layer.
  3. Create a rule for the variation and add it to a secondary common application layer.
  4. Create a rule for the variation and add the rule to the layer for the region.

Answer(s): C



A process routes loan requests to a specific loan officer based on the type of loan.

* If the loan is a mortgage, it is routed to Adam Ross.
* If the loan is for an automobile, it is routed to Julia Samuels.
* If the loan is an equity line, the case is routed to Don Smith.

How do you configure a router to ensure the case advances to the correct loan officer?

  1. Route the case to a work queue using a skilled router.
  2. Route the case to a work queue using a When condition.
  3. Route the case to a worklist using a skilled router.
  4. Router the case to a worklist using a When condition.

Answer(s): B



You are designing a medical claim case type and haw the following requirement: Method claims must be resolved within 5 days. To meet this requirement you need to set the___________ in the service level to 5 days.

  1. passed deadline
  2. goal
  3. urgency
  4. deadline

Answer(s): D



A life insurance company satellite office in various countries . Each satellite office has its own queue, Company policy require that life insurance underwriting is assignment to office based on the resident of the policy owner.

Which routing approach supports this requirement?

  1. Route the assignment to the correct work queue using skill-based routing.
  2. Route the assignment to the correct work queue using an authority matrix.
  3. Route the assignment to a specific underwrite based on business logic.
  4. Route the assignment to the correct work queue bawd on business logic.

Answer(s): A




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