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  5. PEGAPCDC80V1_2019

Pega Certified Decisioning Consultant (PCDC) 80V1 2019
PEGAPCDC80V1_2019 Exam

To which types of decisions can Customer Decision Hub be applied?

  1. Determining why response rates for a campaign in one region are below average
  2. Determining how to optimize the product portfolio to increase market share
  3. Determining how to retain a customer and what budget we should spend
  4. Determining the cause of a customer’s problem

Answer(s): A


Reference:

https://www.sas.com/en_th/insights/articles/marketing/customer-decision-hub.html



Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?

  1. Optimizing supply chain management
  2. Determining if a borrower gets a loan
  3. Predicting the time of a machine failure
  4. Determining how to optimize inventories

Answer(s): B



A mobile company wants to introduce new data plans to target students. As a strategy designer, you create new data plan offers.
Which offer attribute do you need to set to make the offer available in the contact center?

  1. Evidence
  2. KeyCode
  3. Channel
  4. Active

Answer(s): D



Designing the Next-Best-Action strategy that drives AI-powered one-to-one Customer Engagement is a staged process. Each stage refines the proposition selection process.
Place the stages in the order of implementation.
Select and Place:
Exhibit A:




Exhibit B:

  1. Please refer to Exhibit B for answer.

Answer(s): A




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