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Pega Certified Business Architect (PCBA) 80V1 2019
PEGAPCBA80V1_2019 Exam

In a purchase order case the vendor assigned might not respond to a customer's query in the desired amount of time required by policy. The vendor must respond within the time required according to policy. Both the vendor and customer should be notified at each milestone. To satisfy this requirement, create a service level that specifies two of the following options.

  1. Set the deadline to be the desired response time based on policy and sends notifications to both parties.
  2. Set the goal to be the required response time based on policy and send notifications to both parties.
  3. Set the goal to be the desired response time based on policy and send notifications to both parties.
  4. Set the deadline to be the required response time based on policy and send notifications to both parties.

Answer(s): C,D



When routing to a Work Queue, an assignment remains in the queue until it is selected by an operator. When selected, the case_____________. (Choose One)

  1. is transferred to the next available operator's worklist
  2. is moved to the next queue by the operator's action
  3. is moved to the operator's worklist awaiting action
  4. remains in the queue until the operator commits an action

Answer(s): C



Consider the lifecycle illustration below; Which automated steps may only be added via the process modeler? (Choose Two)

  1. Stage 3, step 2
  2. Stage 2, step 5
  3. Stage 1, step 1
  4. Stage 2, step 3
  5. Stage 3, step 1

Answer(s): C,D



The goal milestone in a service level defines that amount of time______________.

  1. in which the case or step should be completed
  2. allowed for a user to advance to the next stage
  3. allowed before an assignment is considered overdue
  4. in which the case or step must be completed

Answer(s): A




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