Troubleshooting Microsoft Exchange Online
MS-220 Exam

Overview:
Organizational structure:
Contoso has the following departments:
* Human resources (HR)
* Finance
* Technical support
* Marketing
Each department has a shared mailbox that matches the department name.

Licensing:
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.

Active Directory:
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to Azure AD by using Azure AD Connect.

Microsoft Exchange:
The company uses a Microsoft Exchange Server 2016 hybrid environment.

Mailbox locations:
* Exchange servers host the mailboxes for the finance and marketing departments.
* Exchange Online hosts the mailboxes for the technical support and HR departments.

Archiving and auditing:
* Email messages older than 18 months are moved to the user’s archive mailboxes.
* Auditing is enabled for the tenant

Department memberships:
* A user named User6 joins the technical support department.
* A user named User7 joins the HR department.
* A user named User8 is a member of the marketing department.
* A user named Admin2 is a member of the technical support department.

Permissions:
* You must assign the minimum privileges for users to perform their required job functions.
* Users from the technical support department must be able to create subfolders in public folders. These users must be able to search for content in user mailboxes and remove the content if necessary.
* Users from the HR department must be able to search for content in user mailboxes and place content on hold if necessary.

External email:
External users must be able to send email to mail-enabled public folders hosted on Contoso’s Exchange server.
App authentication:
All Microsoft Outlook apps must use modern authentication.

Meeting visibility:
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located. Fabrikam users must not be able to view the meeting title.

Outlook on the web:
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on the web.

Retention:
Emails in Exchange Online must never be permanently deleted.

Missing email:

* A user named User1 reports that an important email has been missing from the HR shared mailbox for eight days.
* Emails are missing from the marketing manager’s mailbox. The manager reports that they are unable to perform an audit search.
Marketing department:
* User8 permanently deleted some important emails.
* Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on the web.

Non-deliverable reports:
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have permissions to send emails to a mail-enabled public folder named PF1.

Repeated authentication:
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials.

No case visibility:
* A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
* User6 is not able to use eDiscovery.

Archived email:
A user named User5 reports that emails are not automatically moved to the archive mailbox.

Outlook connectivity:
User6 reports receiving the following message when they add an account to Outlook. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

Free/busy information:
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.

Admin issues:
* A user named Admin1 needs to assign the compliance permissions for members of the HR and technical support departments.
* Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.

Overview:
Organizational structure:
Contoso has the following departments:
* Human resources (HR)
* Finance
* Technical support
* Marketing
Each department has a shared mailbox that matches the department name.

Licensing:
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.

Active Directory:
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to Azure AD by using Azure AD Connect.

Microsoft Exchange:
The company uses a Microsoft Exchange Server 2016 hybrid environment.

Mailbox locations:
* Exchange servers host the mailboxes for the finance and marketing departments.
* Exchange Online hosts the mailboxes for the technical support and HR departments.

Archiving and auditing:
* Email messages older than 18 months are moved to the user’s archive mailboxes.
* Auditing is enabled for the tenant

Department memberships:
* A user named User6 joins the technical support department.
* A user named User7 joins the HR department.
* A user named User8 is a member of the marketing department.
* A user named Admin2 is a member of the technical support department.

Permissions:
* You must assign the minimum privileges for users to perform their required job functions.
* Users from the technical support department must be able to create subfolders in public folders. These users must be able to search for content in user mailboxes and remove the content if necessary.
* Users from the HR department must be able to search for content in user mailboxes and place content on hold if necessary.

External email:
External users must be able to send email to mail-enabled public folders hosted on Contoso’s Exchange server.
App authentication:
All Microsoft Outlook apps must use modern authentication.

Meeting visibility:
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located. Fabrikam users must not be able to view the meeting title.

Outlook on the web:
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on the web.

Retention:
Emails in Exchange Online must never be permanently deleted.

Missing email:

* A user named User1 reports that an important email has been missing from the HR shared mailbox for eight days.
* Emails are missing from the marketing manager’s mailbox. The manager reports that they are unable to perform an audit search.
Marketing department:
* User8 permanently deleted some important emails.
* Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on the web.

Non-deliverable reports:
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have permissions to send emails to a mail-enabled public folder named PF1.

Repeated authentication:
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials.

No case visibility:
* A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
* User6 is not able to use eDiscovery.

Archived email:
A user named User5 reports that emails are not automatically moved to the archive mailbox.

Outlook connectivity:
User6 reports receiving the following message when they add an account to Outlook. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

Free/busy information:
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.

Admin issues:
* A user named Admin1 needs to assign the compliance permissions for members of the HR and technical support departments.
* Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.

Overview:
Organizational structure:
Contoso has the following departments:
* Human resources (HR)
* Finance
* Technical support
* Marketing
Each department has a shared mailbox that matches the department name.

Licensing:
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.

Active Directory:
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to Azure AD by using Azure AD Connect.

Microsoft Exchange:
The company uses a Microsoft Exchange Server 2016 hybrid environment.

Mailbox locations:
* Exchange servers host the mailboxes for the finance and marketing departments.
* Exchange Online hosts the mailboxes for the technical support and HR departments.

Archiving and auditing:
* Email messages older than 18 months are moved to the user’s archive mailboxes.
* Auditing is enabled for the tenant

Department memberships:
* A user named User6 joins the technical support department.
* A user named User7 joins the HR department.
* A user named User8 is a member of the marketing department.
* A user named Admin2 is a member of the technical support department.

Permissions:
* You must assign the minimum privileges for users to perform their required job functions.
* Users from the technical support department must be able to create subfolders in public folders. These users must be able to search for content in user mailboxes and remove the content if necessary.
* Users from the HR department must be able to search for content in user mailboxes and place content on hold if necessary.

External email:
External users must be able to send email to mail-enabled public folders hosted on Contoso’s Exchange server.
App authentication:
All Microsoft Outlook apps must use modern authentication.

Meeting visibility:
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located. Fabrikam users must not be able to view the meeting title.

Outlook on the web:
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on the web.

Retention:
Emails in Exchange Online must never be permanently deleted.

Missing email:

* A user named User1 reports that an important email has been missing from the HR shared mailbox for eight days.
* Emails are missing from the marketing manager’s mailbox. The manager reports that they are unable to perform an audit search.
Marketing department:
* User8 permanently deleted some important emails.
* Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on the web.

Non-deliverable reports:
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have permissions to send emails to a mail-enabled public folder named PF1.

Repeated authentication:
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials.

No case visibility:
* A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
* User6 is not able to use eDiscovery.

Archived email:
A user named User5 reports that emails are not automatically moved to the archive mailbox.

Outlook connectivity:
User6 reports receiving the following message when they add an account to Outlook. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

Free/busy information:
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.

Admin issues:
* A user named Admin1 needs to assign the compliance permissions for members of the HR and technical support departments.
* Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.

Overview:
Organizational structure:
Contoso has the following departments:
* Human resources (HR)
* Finance
* Technical support
* Marketing
Each department has a shared mailbox that matches the department name.

Licensing:
Contoso has Microsoft 365 E5 and Azure Active Directory (Azure AD) Premium P2 license plans.

Active Directory:
Contoso uses an on-premises Active Directory Domain Services (AD DS) environment that synchronizes attributes to Azure AD by using Azure AD Connect.

Microsoft Exchange:
The company uses a Microsoft Exchange Server 2016 hybrid environment.

Mailbox locations:
* Exchange servers host the mailboxes for the finance and marketing departments.
* Exchange Online hosts the mailboxes for the technical support and HR departments.

Archiving and auditing:
* Email messages older than 18 months are moved to the user’s archive mailboxes.
* Auditing is enabled for the tenant

Department memberships:
* A user named User6 joins the technical support department.
* A user named User7 joins the HR department.
* A user named User8 is a member of the marketing department.
* A user named Admin2 is a member of the technical support department.

Permissions:
* You must assign the minimum privileges for users to perform their required job functions.
* Users from the technical support department must be able to create subfolders in public folders. These users must be able to search for content in user mailboxes and remove the content if necessary.
* Users from the HR department must be able to search for content in user mailboxes and place content on hold if necessary.

External email:
External users must be able to send email to mail-enabled public folders hosted on Contoso’s Exchange server.
App authentication:
All Microsoft Outlook apps must use modern authentication.

Meeting visibility:
Fabrikam users must be able to view when Contoso users are in a meeting and where the meeting is located. Fabrikam users must not be able to view the meeting title.

Outlook on the web:
Only attachments from default office app files should be permitted to be downloaded or opened in Outlook on the web.

Retention:
Emails in Exchange Online must never be permanently deleted.

Missing email:

* A user named User1 reports that an important email has been missing from the HR shared mailbox for eight days.
* Emails are missing from the marketing manager’s mailbox. The manager reports that they are unable to perform an audit search.
Marketing department:
* User8 permanently deleted some important emails.
* Users from the marketing team are unable to send or open Microsoft PowerPoint attachments in Outlook on the web.

Non-deliverable reports:
An external user named User2 receives non-deliverable reports (NDRs). The NDRs state that they do not have permissions to send emails to a mail-enabled public folder named PF1.

Repeated authentication:
A user named User3 reports that Outlook repeatedly prompts them to enter their email credentials.

No case visibility:
* A user named User4 reports that they are unable to view Advanced eDiscovery cases created by other users.
* User6 is not able to use eDiscovery.

Archived email:
A user named User5 reports that emails are not automatically moved to the archive mailbox.

Outlook connectivity:
User6 reports receiving the following message when they add an account to Outlook. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.

Free/busy information:
Users from Fabrikam report that they are unable to view free/busy information of Contoso users.

Admin issues:
* A user named Admin1 needs to assign the compliance permissions for members of the HR and technical support departments.
* Admin2 reports that they receive an error message when they try to create a subfolder in a public folder.