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Genesys Cloud Certified Professional - Implementation
Genesys Cloud Certified Professional - Implementation Exam

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

  1. Genesys Cloud 1
  2. Genesys Cloud 2
  3. Genesys Cloud 3
  4. Genesys Cloud 4

Answer(s): B


Reference:

https://www.genesys.com/pricing



Where can you find people in your organization and add external contacts to the organization?

  1. Documents
  2. Activity
  3. Directory
  4. Location

Answer(s): C



How many categories of routing are there in a Call Route under the Call Routing page?

  1. 5
  2. 4
  3. 3
  4. 2

Answer(s): C


Reference:

https://help.mypurecloud.com/articles/about-call-routing/



You can add more than one outbound route to the contact center.

  1. True
  2. False

Answer(s): A


Reference:

https://help.mypurecloud.com/articles/create-outbound-route/




PJT
Need for preparing to Certification exam
- Anonymous
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Mohan Krishna, arevrapu
I need it please sent asap in 2 days
- INDIA
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Dan
Ans to 355 is wrong, pls have a certified to work on the answers again pls
- Anonymous
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dnllin
366 Ans Hypervisor-level software patching is wrong, should be B - Customers are responsible for managing their data (including encryption options) Why there are so many wrong answers?
- UNITED STATES
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dnllin
Q342: Which AWS service or feature for technical assistance is available to a user who has the AWS Basic Support plan? - Ans AWS senior support engineers is wrong. Should be D. Basic Support offers support for account and billing questions and service quota increases. The other plans offer a number of technical support cases with pay-by-the-month pricing and no long-term contracts.
- UNITED STATES
Upvote


Dnllin
Which AWS services or features enable users to connect on-premises networks to a VPC? (Choose two.) Answer(s): A,D. D (VPC peering) is wrong. C is correct - AWS Direct Connect. Using AWS Direct Connect, you can establish private connectivity between AWS and your datacenter, office,
- UNITED STATES
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Lin Tzu
QUESTION: 154 - answer (D) - Transit gateway is wrong, should be C & E. Below are the components of the site to site VPN: Customer Gateway: A customer gateway is a physical device or software application on your side of the Site-to-Site VPN connection. Virtual Private Gateway: A virtual private gateway is the VPN concentrator on the AWS side of the Site-to-Site VPN connection. You create a virtual private gateway and attach it to the VPC from which you want to create the Site-to-Site VPN connection.
- Anonymous
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saritha
I have passed the exam thankyou
- UNITED STATES
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Tzu Lin
What are the benefits of consolidated billing for AWS Cloud services? (Choose two.) Answer(s): C,E C) One bill for multiple accounts E) Custom cost and usage budget creation E seems incorrect, should be A = Volume discounts (Combined usage – You can combine the usage across all accounts in the organization to share the volume pricing discounts)
- UNITED STATES
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Niraj
Questions are valid. I just passed.
- India
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