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CompTIA A+ Recertification Exam for Continuing Education
RC0-903 Exam

A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of the following should the technician attempt FIRST in the troubleshooting process?

  1. Connect an external monitor into the laptop to determine if the LCD has failed.
  2. Boot the system from either a boot CD or other removable media type.
  3. Disconnect the AC and battery power and hold the power button for several seconds.
  4. Remove any hard drives or optical drives, RAM, and any wireless cards or USB devices from the laptop.

Answer(s): C



A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will allow the user to change the file system on the hard drive?

  1. format
  2. defrag
  3. bootrec
  4. chkdsk

Answer(s): A



A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this?

  1. nslookup
  2. ipconfig
  3. nbtstat
  4. ping
  5. tracert

Answer(s): E



A user reports that the mouse is not working properly. The technician notices on the user’s workstation that the mouse cursor spins for several minutes before the technician can use the mouse. Which of the following is the cause of the issue?

  1. Failed Operating System
  2. Faulty mouse
  3. Faulty CPU
  4. Not enough memory

Answer(s): D




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