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  5. 7230X

Avaya Aura Communication Applications
7230X Exam

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

  1. Identify a patch to fix the problem.
  2. Update the Knowledge Management database.
  3. Implement a solution.
  4. Determine the cause.

Answer(s): D



Which statement about Avaya Tier 2/Business Partners is true?

  1. They immediately escalate to Tier 3 as issue is encountered.
  2. They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
  3. They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
  4. They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

Answer(s): D



A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.
Which Discipline in 8D Methodology describes the action of the Network Administrator?

  1. D4
  2. D3
  3. D2
  4. D1

Answer(s): A


Reference:

http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/ Documents/5_Why_Root_Cause_Corrective_Actions.pdf



Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?

  1. D8
  2. D7
  3. D6
  4. D5

Answer(s): C


Reference:

http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/ Documents/5_Why_Root_Cause_Corrective_Actions.pdf




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Dan
Ans to 355 is wrong, pls have a certified to work on the answers again pls
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dnllin
366 Ans Hypervisor-level software patching is wrong, should be B - Customers are responsible for managing their data (including encryption options) Why there are so many wrong answers?
- UNITED STATES
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dnllin
Q342: Which AWS service or feature for technical assistance is available to a user who has the AWS Basic Support plan? - Ans AWS senior support engineers is wrong. Should be D. Basic Support offers support for account and billing questions and service quota increases. The other plans offer a number of technical support cases with pay-by-the-month pricing and no long-term contracts.
- UNITED STATES
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Dnllin
Which AWS services or features enable users to connect on-premises networks to a VPC? (Choose two.) Answer(s): A,D. D (VPC peering) is wrong. C is correct - AWS Direct Connect. Using AWS Direct Connect, you can establish private connectivity between AWS and your datacenter, office,
- UNITED STATES
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